In order to purchase a product on MONTEVENETO.com, you only need to click on “Add to the Shopping Bag” on the page showing any product, and then click on the “Purchase” button when you want to complete your purchase and pay for it. Once these steps have been completed, you will be directed straight to the safe purchase area, where you can choose an invoicing address (where we will send your invoice), as well as a shipping address (This can be different from the invoicing address. For example: you can give the address of the person you want to send the gift to  – their office, home, etc…). As a final step in the Safe Payment, you can choose from several payment options.

- Visa/MasterCard

- American Express

- Paypal

In some cases the Website can redirect you to your bank’s Website and request an extra password in order to pay with your Visa card or MasterCard. This is the 3D Secure SECURITY system, developed by your bank and which requires you to key in your personal password in order to make a safe purchase. This password for online shopping with your card is completely personal and must ONLY be given to you by your bank. For further information, please contact your bank directly.

Having received your payment and confirmed your order, this will be automatically sent to MONTEVENETO to be reviewed and processed. Confirmation of your order first requires total acceptance of the Terms and Conditions of Sale though MONTEVENETO.com or any of its extensions.

You will receive an e-mail confirming and summarising your purchase.

The prices of MONTEVENETO products are quoted in USD, Euros and Pounds Sterling. MONTEVENETO reserves the right to change prices in MONTEVENETO.com or in any of its extensions, without prior notice. The prices appearing at the time of your purchase will be considered as valid.

All data recorded on MONTEVENETO.com can be used as proof of transaction between MONTEVENETO and all their online clients. In any disagreement between the parties regarding a transaction on the MONTEVENETO.com webpage, all data recorded in MONTEVENETO.com will be considered as irrefutable proof of the transaction.

In order to offer Klarna's payment methods, at the time of payment, we were able to transmit to Klarna during the purchase process your personal data included in the contact form and order details, so that Klarna can evaluate if you meet the requirements to access your payment methods and to adapt those payment methods to your profile. Your personal data is processed in accordance with the provisions of Klarna's privacy policy.

Availability of Stock on the platform

All prices and products appearing on MONTEVENETO.com are subject to product availability at the time when the order is placed. If the product ordered were not available, the client would be notified as soon as possible by our Customer Service Team. In this event, clients can change their purchase or cancel it or change it for another one available on MONTEVENETO.com. If you wish to cancel your order, the pertinent amount will be refunded to where the payment was made from (Card, Transfer, etc.). MONTEVENETO reserves the right to cancel an order due to a lack of stock.

MONTEVENETO can not be held responsible for the unavailability of products on the platform, and reserves the right to change, cancel or discontinue products appearing on MONTEVENETO.com at any time and without prior notice.

Conditions and Currencies of the Country

For optimum and correct visualisation of conditions, prices and shipping conditions in your country, as well as means of payment and currencies, select your country on the dropdown appearing on the upper right/left menu on MONTEVENETO.com.

Transport Insurance

Orders can be made in English, Italian or Spanish through the MONTEVENETO.com Website or any of its extensions, and products will be sent to the address indicated by the Client

To this end, the Client must provide us with a valid e-mail address in order to further him/her with all the necessary information on any questions relating to the Terms and Conditions of Sale or any other information on the order placed.

Products are insured against loss, theft or accidental/intentional deterioration during shipment. Any of these situations reported must be demonstrated by DHL, UPS or Fedex. MONTEVENETO reserves the right to modify at any time the amount and type of product(s) purchased by online shopping on MONTEVENETO.com.

If your order takes over 9 working days, please contact our Customer Service Team as soon as possible at orders@monteveneto.com  in order for us to deal with the incident immediately.

Shipment

Shipment Time and Methods

Shipment Time and Methods

Shipping address                 Service   Cost        Estimated Delivery Time

EUROPE: Cyprus, France, United Kingdom, Germany, Malta, Austria, Belgium, Finland, Greece, Ireland, Portugal, Luxemburg, the Netherlands, Spain, Italy and Slovakia.

UPS Priority          Free of charge      3-4 working days

USA: UPS Priority Free of charge    4-5 working days

It must be kept in mind that all orders placed after 10 am on Friday morning (GMT +1), and during Saturday and Sunday will be prepared by our team to be sent on Monday of the following week.

All our shipments are sent by private courier services like DHL, Fedex or UPS in order to ensure the highest levels of security and punctuality. Once your order  has been processed, you will receive an e-mail with the tracking number and a link for follow-up of your order on the UPS or Fedex Website.

When deliveries are made, the addressee must sign for them. Orders are delivered from 9:00 h to 19:00 h.

The Monteveneto boutique operates throughout Europe, the USA and Persian Gulf Countries, with the exception of countries exempt from taxation. Example of European countries are: Cyprus, France, United Kingdom, Germany, Malta, Austria, Belgium, Finland, Greece, Ireland, Portugal, Luxemburg, the Netherlands, Spain, Italy and Slovakia.

SHIPMENT TO OTHER ADDRESSES

We can ship your Order to an address different from the one indicated in the invoicing, within Europe  and the countries we ship to. If the address is not specified, the Order will be sent by defect to the address indicated on the invoice.

Free Shipment

Europe: 3-5 working days

USA:      4-6 working days

Standard Shipping

E-commerce is not available in China, Hong Kong, Macao, Taiwan, Singapore, Canary Isles, Ceuta, Melilla, Andorra, Gibraltar or Australia.

Rest of Europe: 3-4 business days

USA: 2-6 business days

Presentation of your Order/Gift Packaging

All our products are exquisitely packed in a box with an original Monteveneto ribbon.

Gift Greeting Card with your order

When your Monteveneto order is being processed, you have the possibility to include a greeting card containing a text or dedication. Monteveneto will caringly  prepare this greeting card and will include it in the order in a customised manner. To this parcel only a packing list without a price will be added, in order for you to send your purchase directly as a gift.

Clients must ensure correct receipt of their purchase and all original Monteveneto packaging must be kept in perfect condition in order to make any claim.

If you wish to change a product or return a purchase made on MONTEVENETO.com, you can do so following the instructions and terms stipulated in the Changes and Returns Section.

Authenticity of MONETEVENETO products and intellectual property rights

MONTEVENETO guarantees the authenticity and quality of all products sold on the MONTEVENETO.com Website and its extensions.

The MONTEVENETO brand name, all its figurative and non-figurative marks and in general terms, all other illustrations, images or logos appearing on MONTEVENETO products, as well as its accessories, packaging or marketing material, whether registered or not, continue to be the exclusive property of MONTEVENETO, whose business address is: Via Savoia,78 00198 Roma (Italy) and Poeta Joan Maragall 56,28020.Madrid (Spain). Total or partial reproduction, modification or use of these marks, illustrations, images, music or logotypes for any reason and by any means is strictly forbidden without the explicit and prior authorisation of MONTEVENETO

Product Maintenance and Repair Guide

In order to maintain and conserve your MONTEVENETO article in optimum conditions, avoid prolonged and direct exposure to sources of light and heat. We recommend that you always keep the product in its dust cover and in its original packaging.

It is important to avoid light and contact with grease, water, makeup or perfumes. If your MONTEVENETO article gets wet, remove the water by blowing and applying a soft porous cloth, without rubbing, to absorb the moisture, and let it dry at room temperature. Never dry the product with hairdryers or other utensils.

MONTEVENETO is highly environmentally aware, always respecting all international regulations for nature protection and conservation in all our designs.

Security and Personal Data

When you set up your account in MONTEVENTO.com or subscribe to any of our Newsletters, your personal data will be incorporated into a clients and users file under the responsibility of GC Corporate Luxury, C/Sopelana 11-13 en 28023. Madrid, Spain, for the only purpose of resending your personal communications and publicity about our services, products, promotions product/service presentations, events, etc. You can exercise your rights to access, cancellation, rectification or opposition by sending an e-mail  to orders@monteveneto.com .

When you register on our Website, you give you consent to have your data processed, as well as the transfer thereof to other companies that MONTEVENETO collaborates with, whose activity involves the marketing of leather goods, jewellery, perfumes, makeup, accessories and fashion, in order to resend you commercial communications and publicity about MONTEVENETO. You expressly authorise the sending of publicity and promotional communications by MONTEVENETO, by e-mail and/or by any other means of non-electronic communication.

Law in force and Jurisdiction

These General Conditions of Sale are governed by Spanish law. The parties are subjected, by their own choice, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the city of Madrid.

Contact us - Customer Service - After-Sales Service

The MONTEVENETO Customer Service team is entirely at your disposal to clarify any queries and answer any questions, from Monday to Friday from  10:00 to 18:00 (GMT+1) on the following telephone number:

- In Italian and English: +39(0) 6852374

- In Spanish and English  : +34 91 700 38 72

Your Monteveneto account
Set up your accoun HERE 

SET UP AN ACCOUNT

Setting up an account is easy. You only have to click on “Start session” or on the link “Login” at the top of the MONTEVENETO.com Webpage and follow the instructions in the new section “Register”. In this way, when placing your orders it will be much better to access your account using your e-mail address and password. With your account you will be able to place your orders in a safe, easy and rapid manner. You will also be able to trace your orders and receive e-mails in relation to them.

ADVANTAGES OF HAVING AN ACCOUNT

You can see novelties and exclusive offers: subscribe to our newsletter to receive e-mails with all novelties, special promotions, new products, ideas for gifts and much more.

You will avail of a record of your orders: you can receive updates on the state of your order.

You can make a faster purchase. All your information will be kept, whether this be in reference to invoicing or to shipping of your favourite products.

You can put products in your Shopping Bag for when you wish to make a rapid purchase.

FORGOTTEN YOUR PASSWORD?

If you have forgotten your password, follow the instructions. You will receive an e-mail with your new password, which you can change.

CANCELLING YOUR ACCOUNT

To cancel, eliminate or transfer your country account or to report misuse of your MONTEVENETO account, contact us at orders@monteveneto.com.

When you register in MONTEVENETO.com, you can access exclusive areas and services dedicated to our clients. Our system recognises what country you are in and automatically associates it with your MONTEVENETO account, which will be active only in this country’s Website version. If you wish to send a product to a different country, you will have to change countries and gain access through a new account.

COPYRIGHT

In accordance with Spanish Law on intellectual property and COPYRIGHTS, and under the auspices of these laws and their sections, all productions appearing in this Website comply with the laws and regulations referring to copyrights and associated rights.

Consequently: It is forbidden to reproduce, communicate or make these productions available to the public, to rent or to lend them, or to make public communications referring to them, or to distribute or disseminate them without the authorisation of their authors and of MONTEVENETO..

Any of the above mentioned actions will be prosecuted and brought before the pertinent authorities, as well as the international office of brands and patents. Penalties are applicable for non-compliance with any of the aforementioned obligations.